Privacy and Cookies Policy

Shelter Bay Marina
Last Updated: October 6, 2025

1. Company Identification

Shelter Bay Marina (hereinafter “the Marina,” “we,” or “our”) operates the website www.shelterbaymarina.com, with its main office located at:
30 Butner Street, Fort Sherman, Colón, Republic of Panama
Contact information:
Shelter Bay Marina provides full-service marina facilities, boatyard services, maintenance, storage, accommodation, and dining for sailors and yacht owners visiting Panama.

2. Acceptance of Policy

By accessing and using this website, users acknowledge that they have read and understood this Privacy Policy and agree to its terms.

If you do not agree, please discontinue using our website.

3. Use of the Website

The Shelter Bay Marina website provides access to information about our services, amenities, booking forms, and contact channels.

Users agree to use this site in a lawful and respectful manner, refraining from transmitting harmful, offensive, or illegal content, or from attempting to disrupt or gain unauthorized access to systems or data.

4. Data Protection Commitment

Shelter Bay Marina complies with Panamanian Law 81 of 2019 on the Protection of Personal Data, and follows international best practices for data privacy and security.

a) Information We Collect

We may collect the following information from users:
  • Full name
  • Email address
  • Phone number
  • Address (when applicable)
  • Technical data such as IP address, browser type, operating system, and pages visited
  • Booking and service-related details
b) How We Use Your Information

Your information may be used to:
  • Manage inquiries, reservations, or services requested
  • Send relevant information, newsletters, and updates (with your consent)
  • Improve our website functionality and customer experience
  • Conduct analytical studies and service performance reports
  • Comply with legal or administrative obligations
We do not sell or share personal information with unauthorized third parties.

5. Legal Basis and Consent

Data processing is based on your explicit consent when submitting a form, booking a service, or contacting us.
You may withdraw your consent at any time by emailing info@shelterbaymarina.com.

6. Use of Third-Party Tools and Digital Advertising

To enhance user experience and digital performance, Shelter Bay Marina may use trusted third-party tools that collect technical or behavioral data through cookies or tracking pixels. These include (but are not limited to):
  • Google Analytics / Google Ads / Google Tag Manager – to analyze traffic and performance.
  • Meta Ads (Facebook & Instagram) – for advertising and retargeting using the Meta Pixel and Conversion API.
  • LinkedIn Insight Tag – to analyze visits and advertising effectiveness for corporate audiences.
  • TikTok Ads – for remarketing and campaign performance tracking.
No sensitive or minor data is shared with these platforms.

7. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device to improve website functionality, remember preferences, and gather usage analytics.

Types of Cookies We Use
  • Essential Cookies: Required for the website to function properly.
  • Preference Cookies: Store your settings such as language and region.
  • Analytical Cookies: Measure performance and user behavior.
  • Advertising & Remarketing Cookies: Display relevant ads based on browsing activity.
  • Third-Party Cookies: Installed by external services like Google, Meta, LinkedIn, and TikTok.
Managing Cookies
You can allow, block, or delete cookies through your browser settings (Chrome, Firefox, Edge, Safari, etc.).

Disabling cookies may affect some website functions or limit your experience.

8. Your Rights

In accordance with Panamanian law, you have the right to:
  • Access your personal data
  • Request corrections or updates
  • Request deletion or oppose processing
  • Withdraw consent at any time
To exercise these rights, please contact us at info@shelterbaymarina.com.

9. Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse.
 Data is retained only for as long as necessary to fulfill the purposes described or as required by applicable law.

10. Policy Updates

Shelter Bay Marina reserves the right to update or modify this Privacy Policy at any time. Updates will be published on www.shelterbaymarina.com and will become effective immediately upon posting.

11. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the Republic of Panama.
Any dispute arising from the interpretation or application of this policy shall be submitted to the competent courts in Panama City, Panama.